The purpose of this policy is to ensure the preservation of personal information and to regulate how we collect, use, communicate, store, dispose of, or otherwise manage it. Furthermore, it aims to inform any data subject about how we process personal data. It also includes the cookie policy and consent settings for these cookies.
1. Collection of personal information
When you visit our website, personal data about you, such as your name, address, email address, phone number, etc., may be collected. This information is only collected if you provide it voluntarily, for example by filling out a contact form, a quote request, a callback request, etc. Our commitment focuses on collecting only essential and relevant information in order to respond to your service request.
2. Protection of personal information
We implement appropriate security measures to prevent unauthorized access, use, or disclosure of your personal information. In addition, access to your information is restricted to those employees or service providers who need the information to provide services to you.
3. Sharing of personal information
We do not trade, sell, rent, or otherwise transfer your personal information to third parties for their marketing purposes unless you specifically consent. However, we may share your information with external service providers who assist us in running our business. We take steps to ensure that these third parties adhere to rigorous security and privacy standards.
4. Retention and destruction of personal information
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, unless otherwise required by law. Measures are in place to ensure that your information is treated securely and in accordance with this policy. Once personal data is no longer required, we ensure its disposal or anonymization. We destroy the information securely, ensuring that its confidentiality is preserved.
5. Use of cookies
To enhance your browsing experience, our website uses cookies. These are small text files that are stored on your device when you browse our site. They allow us to collect information such as the pages visited, the duration of the visit and your language preferences. This data helps us analyze trends, optimize our site and offer you personalized content.
You can choose to accept or decline cookies using our consent banner. It is also possible to enable and disable the use of cookies by changing your preferences in your browser settings. However, please note that disabling cookies may limit some of the functionality of our website.
5.1 Definition of the different cookies used
5.1.1 Functional cookies
These cookies are necessary for the website to function properly. They are usually created as a response to actions you have taken on the website, such as saving your privacy preferences or filling out forms. These cookies do not store any information that identifies you personally.
5.1.2 Statistics cookies
These cookies collect information about how you use the website, the pages you visited and the links you clicked on. This data allows us to measure and improve the performance of the website. The data is anonymized and cannot be used to identify you.
5.1.3 Marketing cookies
These cookies may be set through our site by our advertising partners or by integrating social media sharing features. They may be used by those companies to build a profile of your interests in order to show you personalized advertisements on other websites.
We encourage you to regularly review the privacy policies of these social networks, as they may be subject to change, to understand how your data is used via these cookies. It is important to note that most of these social networks are based outside of Canada.
5.1.4 Security cookies
To prevent fraud and protect our systems, website forms may be protected by Google ReCaptcha technology. This tool, which uses cookies, collects data about how a user interacts with the website. Examples of the data collected include how the user navigates the site with their mouse, how they click between content, the time they take to complete tasks, and the device they use. By analyzing this data, the tool can determine whether the user is likely a robot or not. This data may be shared with other products and services of the American company Google.
5.2 Enabling/disabling and deleting cookies
You can manage your cookies through your browsers on your various devices. Most browsers accept the installation of cookies by default. However, you can configure them to systematically reject all cookies or to specify the source of those you wish to accept. You can also ask your browser to delete your cookies automatically when you close it or to regularly delete them manually. Please note that the configuration of each browser is different, so do not hesitate to consult the help menu of these.
5.3 Consent to the use of cookies
When you first visit this website, a consent banner will appear to explain our use of cookies. By clicking on “Accept”, you consent to the use of all these cookies and to the current cookie policy. In this banner, you can also “Reject” all cookies that are not essential to the operation of this website or “Manage your preferences” by accepting certain categories of cookies. You can change your consent at any time.
5.4 Third Parties
We have established agreements regarding the use of cookies with other companies that place cookies. However, we cannot guarantee that these third parties will handle your personal data reliably or securely. Some of these parties, such as Google and social networks, should be considered independent data processors. We strongly advise you to consult the privacy statements of these companies.
6. Liability
Overall, we take responsibility for protecting the personal information we hold. Our employees who have access to personal information or are involved in any way in its management take all necessary measures to ensure its protection and comply with this policy.
7. Rights of access, rectification and withdrawal of consent
You have the right to submit a request for access to the data we process about you. You have the right to object to the processing of your data. You can request an overview of your processed data, presented in a commonly used format. You have the option to request the correction or deletion of your data if it is inaccurate or outdated. In relevant cases, updated information will be shared with third parties with access to this information. You have the right to withdraw your consent at any time, subject to contractual or legal constraints, and subject to reasonable notice. The implications of such a withdrawal will be explained to you. You have the right to submit an objection to our organization in the event of non-compliance with PIPEDA (Personal Information Protection and Electronic Documents Act) and, if the problem persists, you can contact the Office of the Privacy Commissioner of Canada.If an individual wishes to exercise their rights of access, rectification, or withdrawal of consent, they must submit a written request to this effect to the Data Protection Officer. The appropriate contact details are specified in the “Data Protection Officer” section below.
8. Process for handling complaints relating to the protection of personal information
If you wish to make a complaint regarding the application of this policy or, more generally, regarding the security of your personal information, you should submit your request in writing by contacting the Personal Data Protection Officer, whose contact details are mentioned in the “Privacy Officer” section. Your complaint will be processed within a reasonable timeframe. A separate file will be created for each complaint received. Each file will include the complaint, an analysis and supporting documentation, and the response to the person who made the complaint. We are committed to treating any complaint received confidentially.
9. Data Protection Officer
For any questions, concerns or requests regarding this policy, please contact the Privacy Officer:
Simon Tremblay
10. Approval
This policy is approved by the Privacy Officer whose professional contact details are displayed above.
11. Publication and modifications
We reserve the right to revise this Privacy and Confidentiality Policy at any time. Changes will be posted on our website and will take effect immediately upon posting. We encourage you to review this policy regularly to stay informed of any updates.